To make a contract for the purchase of goods www.veloprofs.lv
The Customer selects the shopping basket/items at www.veloprofs.lv and enters the information required for the execution of the contract and delivery (name, telephone, e-mail and delivery address). The Buyer certifies that the information is true and accurate.
The Seller shall not be liable for any delay in the delivery of the goods or the performance of the transaction/contract if the information provided by the Buyer is inaccurate or untrue.
The Buyer shall pay for the Goods by card or online banking. Payments are handled by the e-commerce solutions module of SEB banka AS.
The contract for the purchase of goods between the Seller and the Buyer shall be deemed to be concluded when all the conditions set out below have been fulfilled:
The Buyer has selected the shopping basket/items on www.veloprofs.lv;
the Buyer has entered the mandatory information about himself required for the performance of the contract - name, telephone, e-mail and delivery method and address;
The Buyer has paid for the order.
The Buyer certifies that he/she is of legal age and is entitled to enter into the Purchase Agreement.
Upon conclusion of the Contract, the Seller shall promptly send an appropriate transaction confirmation to the e-mail address provided by the Buyer.
The Seller has the right to unilaterally terminate the contract by informing the Buyer if the information provided by the Buyer is false or inaccurate and delivery of the goods is not possible. The Seller is obliged to reimburse the Buyer the money paid by the Buyer for the goods within 7 working days at the latest.
All communication and communication between the parties shall be made via the email addresses and telephone numbers of the Buyer and the Seller as set out on the Online Shop Website.
Where it is necessary to ensure that information is recorded on a durable medium, the Parties will use e-mail.
Delivery and availability of goods
The Seller shall ensure delivery of the Goods to the address indicated/selected or to a pay station.
If the goods are in stock and the Buyer has correctly provided the necessary data for the performance of the Purchase Contract, the Seller undertakes to deliver the goods to the delivery company within 5 (five) working days of the conclusion of the Purchase Contract.
The delivery of the goods shall be carried out by Omniva, Venipak, DPD or another postal/courier company. Delivery times for parcels may vary from company to company, but are usually 1-5 days in Latvia.
The Seller sends the electronic gift card to the e-mail address specified by the Buyer on the day of conclusion of the contract or on the date specified in the gift card.
The Buyer shall pay the delivery costs according to the chosen delivery method and address.
The product displayed in the online shop is usually available, but stock availability may change rapidly.
In some cases, the description, photograph and packaging of the product in the online shop may differ slightly from the actual appearance or description of the product. The Buyer may inspect the complete description and visual appearance of the product in person at the Seller's stores.
If the contract has been concluded, but for some reason the goods are not available, the Seller will inform the Buyer of the unavailability of the goods and offer an alternative delivery date or replacement with an equivalent product, using the e-mail or telephone number provided in the contact details, within no more than 3 (three) working days.
If the Buyer does not accept the offered delivery date or the offered product, the Buyer shall have the right to withdraw from the contract and request a refund. The Seller will provide a refund to the Buyer no later than 5 (five) working days from the date of cancellation of the transaction/contract.
Guarantee of goods and withdrawal from the contract
The Buyer shall have the right to make claims regarding the quality of the goods within 2 (two) years from the date of purchase. If the goods have been used in accordance with the terms, the Seller shall repair or replace the goods with equivalent goods, but if this is not possible, the Seller shall refund the monies paid to the Buyer.
The guarantee of the goods shall not include reimbursement to the Buyer of transport, maintenance or other services/costs.
The Buyer shall have the right to return the goods unused and in their original packaging (to withdraw from the contract of sale) within 14 (fourteen) days from the date of purchase. The Buyer shall send the Seller a withdrawal notification form at https://www.ptac.gov.lv/lv/atteikuma-veidlapa
No later than 14 (fourteen) days after sending the completed cancellation form, the Buyer shall arrange for the dispatch/delivery of the goods to the Seller at its own expense. If the goods do not meet the conditions of unused goods, the Seller shall be entitled to claim compensation from the Buyer for the loss in value of the goods.
Security and personal data
The Seller complies with the laws and regulations of the Republic of Latvia and the EU, including the Law on Processing of Personal Data https://likumi.lv/ta/en/en/id/300099
The concluded purchase contract, purchase history or shopping cart is confidential information and the Seller is not entitled to disclose it to third parties.
The registered personal/buyer data are the purchase information, name, address, telephone and other data provided by the Buyer when concluding the contract for the purchase of goods. The data controller is Veloprofs.lv Ltd.
The Buyer confirms that he agrees to the processing of personal data for the purpose of fulfilling the terms of the Contract and for other purposes for which the Buyer has given specific permission.
The Seller's homepage has an SSL certificate, which ensures the security of communication between the Seller and the Buyer.
Payment processing is provided by the e-commerce payment module of AS SEB banka. The Seller does not have access to the Buyer's payment initiation/confirmation tools.
The Buyer has the right to change, delete or correct the data provided, as well as to prohibit the use of its data.
Disputes and disagreements arising in the performance of the contract of purchase of goods shall be settled by the Parties as far as possible by negotiation, but if this is not possible, then in accordance with the procedure for out-of-court dispute settlement established by the legislation of the Republic of Latvia.
The mutual rights and obligations of the Seller and the Buyer shall be governed by the terms and conditions posted on www.veloprofs.lv and by the laws and regulations of the Republic of Latvia, including the Consumer Protection Law https://likumi.lv/ta/en/en/id/23309